Frequently Asked Questions

Product

The Fenix XCell collection is highlighted by lightweight, breathable polos designed to repel heat and sweat as well as maximize your performance without compromising style. Available in a stunning new palette of vibrant colors, with trousers, shorts and accessories to match, you will experience a new level of style and comfort with Fenix XCell.

Private Estate, distinguished by impeccable quality, a timeless & classic apparel suitable for sport, business, travel or leisure, defines our luxury product line with a technical edge and attention to detail. The cut of our performance textiles, our signature collar, center-cut shell buttons and herringbone taping make it distinctly unique. Perfect for prestigious golf clubs and luxury men’s specialty stores.

Currently our shirts and jackets come in sizes XS to 4XL. Trousers and shorts 28 to 44.

Click here to download our size guide.

Our shirts are made from a combination of polyester and spandex. The exact make up of materials depends on the style and can be found under the "Features & Materials" tab on the product page.

Our polos are made from fabrics treated with UV-blocking technology, our apparel helps reduce the risk of sunburn and skin damage while keeping you comfortable and stylish.

Yes, our products are designed to be versatile across various weather conditions. They feature built-in UV protection to shield you from harmful sun rays, making them ideal for sunny days. Additionally, our fabrics are breathable and durable, helping keep you comfortable in warm and cool climates.

Our brand Fenix Custom offers custom apparel, uniforms, and accessories tailored for your event, conference, uniform, sporting activity, or business needs. We will then design your concept based on your brief, or we can provide you with storyboard design options created by our in-house design team. Please contact us via email with your enquiry sales@fenixxcell.com

Your apparel is meticulously crafted to be durable and long-lasting. Wash on a low heat for maximum protection.

The Fenix XCell collection is highlighted by lightweight, breathable polos designed to repel heat and sweat as well as maximize your performance without compromising style. Available in a stunning new palette of vibrant colors, with trousers, shorts and accessories to match, you will experience a new level of style and comfort with Fenix XCell.

Private Estate, distinguished by impeccable quality, a timeless & classic apparel suitable for sport, business, travel or leisure, defines our luxury product line with a technical edge and attention to detail. The cut of our performance textiles, our signature collar, center-cut shell buttons and herringbone taping make it distinctly unique. Perfect for prestigious golf clubs and luxury men’s and ladies' specialty stores.

Payment

Currently we do not.

Paypal, Visa, Mastercard, American Express, Diners Club International and all payment methods supported by OPN payments.

Please write an inquiry through our contact us page and we will get back to you on bulk order pricing.

Shipping

Yes!

Processing Time:

  • We process all orders Monday through Friday.
  • Orders typically ship within 1-2 business days unless otherwise noted on the product page.

Shipping Times:

  • Standard shipping: Typically takes 3-5 business days.

International shipping:

  • USA: 5-7 business days
  • Canada: 5-10 business days
  • Europe: 6-10 business days
  • UK: 5-7 business days
  • Australia: 5-10 business days
  • Other destinations: Delivery can take 7-14 business days, depending on the location.

Holidays & Weekends:

  • We do not ship on weekends or during Thai public holidays.
  • Orders placed on Friday after business hours or over the weekend will be processed on the next business day.

Duties & Taxes:

  • All costs are inclusive of duties and taxes, meaning there will be no additional charges upon delivery.

Yes. Our distributors are listed here.

Returns

The cost of return shipping is the responsibility of the sender. Items returned within 30 days of receipt will be inspected, and refunds will be issued based on the outcome of this evaluation. To qualify for a refund, items must be unused, unwashed, or identified as having a manufacturing defect.

Remember to include your order number, name and address. Please send returns to the following address:

Fenix Apparel & Accessories Co, Ltd

60 Soi Hathairat 34/2 Sam Wa Tawan Tok
Khlong Sam Wa

Bangkok, 10510

THAILAND
0988099479
kim@fenixxcell.com

You can send an inquiry through our Contact Us page or email info@fenixxcell.com. For order related questions, please message us through our chat feature on the website (coming soon).